Youth Policy Institute

Student & Family Success Coach

Job Locations US-CA-Los Angeles
Job ID
# of Openings
Social Services
Job Type
Regular Full-Time


The Youth Policy Institute is currently seeking a full-time Student and Family Success Coach for its Los Angeles Promise Neighborhood in the Promise Zone initiative (LAPN in the PZ). LAPN in the PZ is transforming the communities of Hollywood and Pico Union with a continuum of cradle-to-college-and-career services, and is a zone of choice for families with a wide range of high-quality school options including traditional, charter, pilot and partnership schools. The centerpiece of LAPN in the PZ is an innovative public-private partnership that blends diverse funding streams around a core set of outcomes and objectives.

The Student and Family Success Coach plays an integral role in carrying out YPI’s vision to establishing an Integrated Service Model.  They will serve as the main point of entry for student and family members at its partnering school site. The Student and Family Success Coach will administer student and family intake assessments, one-time service referrals, and follow-up with a caseload of participants. In addition, they will support with the monitoring of program utilization to ensure students and families are accessing all services that are beneficial to them. The Student and Family Success Coach will collaborate with other YPI school based site staff, school personnel and local community based organizations to meet the needs of participants. Responsibilities may include but are not limited to:


  • Support with the development and implementation of a comprehensive intake and assessment process for students and their families.
  • Maintain a caseload of target students and develop an individualized service plan for them focusing on academic, attendance, and or behavioral needs.
  • Meet weekly or bi-weekly with target students on caseload to monitor progress made towards meeting their goals and/or revise individualized service plan to meet the needs of the students.
  • Work closely with family members of students to ensure students are successful in meeting their academic goals.
  • Comply with YPI standards of practice and tiered levels of intentional service, as well as our Case Management Core Values which include Access and Equity, Empathy, Empowerment, Community, Advocacy, and Accountability.
  • Work with school site teams to identify current resources for students and their families.
  • Provide linkages to various services. Support student and/or family members by contacting and following up with referral source, and preparing participants for services.
  • Establish strong, productive, and trusting relationships with participants, school site staff and administrators to ensure aligned goals and quality programs linking daytime and after/before school programming.
  • Work closely with YPI colleagues and school personnel to align resources and programs that target appropriate students on site and meet program and grant compliance goals; work with staff to ensure impact and alignment.
  • Conduct marketing and outreach to families via attending school meetings, community events, teacher conferences, and phone banking.
  • Ensure that transformative progress is made towards meeting YPI’s strategic plan indicators and objectives.
  • Data entry and data analysis of parent participation and student outcomes.
  • Use data to drive decisions and support students and families.
  • Review data to monitor programmatic progress.
  • Have a general understanding of all programs provided at the school site.
  • Research, identify and bridge resources related to the needs of the community.
  • Attend staff meetings and professional development trainings and/or workshops.
  • Participate in program related events (program culminations, press activities, community events, etc.)
  • Maintain a professional attitude, confidentiality, and respect for cultural differences.
  • Handle other duties as required.   


  • High School diploma required, Bachelor’s degree in social work, education, or related field highly preferred; commensurate work experience in this field may substitute for education requirement.
  • Bilingual English/Spanish required.
  • 2-3 years’ experience in a non-profit or school setting preferred.
  • Foundational knowledge of basic case management strategies, including informational interviewing and trauma-informed care.
  • Experience in collecting, inputting and analyzing qualitative and quantitative data to drive program results.
  • Experience working with community partnerships and collaborative.
  • Professional demeanor and strong interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to work with various stakeholders such as administrators, teachers, parents and students.
  • Caring, positive, empathetic attitude and mindset.
  • Self-starter, organized and detail-oriented.
  • Ability to effectively work both independently and in a team environment.
  • Ability to multi-task, meet strict deadlines and work under time pressure.
  • Experience working with individuals of diverse ethnic backgrounds.
  • Familiarity working with similar population as service area.
  • Must be able to work a flexible work schedule (some weekends and/or evenings are required).
  • Strong computer skills and a complete knowledge of Microsoft Office (Word, Excel, Access, PowerPoint).
  • Access to reliable transportation to travel between work sites. If applicable, will be required to present proof of acceptable driving record (current H6 printout), current driver’s license, and proof of liability insurance.
  • Must pass a criminal background check (Livescan fingerprinting) prior to beginning employment.
  • Must present proof of negative Tuberculosis skin test (Mantoux) prior to beginning employment, dated within 60 days prior to hire date.


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