YPI provides a participant-centered case management model designed to provide a continuum of care through effective and integrated resource coordination in order to support youth and adult’s ability to succeed academically and in the workforce. The Senior Case Manager serves as a support system for Case Managers, ensuring they have the adequate resources to address participants’ goals and overall well-being any by providing case conferencing, crisis intervention and ongoing professional development and training. The role of the Senior Case Manager is to identify and implement improvement opportunities and lead efforts to optimize processes and workflow. The Senior Case Manager will have effective problem-solving techniques, management of performance improvement initiatives and be able to assess, monitor, plan, advocate and link participants to services and supports that address their needs. The Senior Case Manager ensures that Case Managers and Success Coaches are adequately providing services to each participant on their caseload and providing appropriate oversight in the development of a personalized case plan with accompanying goals. The Senior Case Manager will also track progress of participants and work collaboratively within the department and across the agency, as needed, to identify adequate resources and services to identify and reach the participant’s goals.
The Senior Case Manager will primarily support staff that serve as schools that are part of our GEAR UP grants. GEAR UP stands for Gaining Early Awareness and Readiness for Undergraduate Programs, a federal grant through the US Department of Education that follows students with programming from their 6th grade year to their first year of postsecondary education. GEAR UP schools are a combination of charter, pilot, and traditional LAUSD schools mostly located within the Pacoima and Hollywood Promise Neighborhoods, whose mission is to transform these communities with a continuum of cradle-to-college-and-career services, and will be a zone of choice for families with a wide range of high quality school options.
Responsibilities may include but are not limited to:
Physical Demands/Work Environment