Youth Policy Institute

  • GEAR UP Senior Case Manager

    Job Locations US-CA-Pacoima
    Job ID
    # of Openings
    Case Management
    Job Type
    Regular Full-Time
  • Overview

    YPI provides a participant-centered case management model designed to provide a continuum of care through effective and integrated resource coordination in order to support youth and adult’s ability to succeed academically and in the workforce.  The Senior Case Manager serves as a support system for Case Managers, ensuring they have the adequate resources to address participants’ goals and overall well-being any by providing case conferencing, crisis intervention and ongoing professional development and training. The role of the Senior Case Manager is to identify and implement improvement opportunities and lead efforts to optimize processes and workflow.  The Senior Case Manager will have effective problem-solving techniques, management of performance improvement initiatives and be able to assess, monitor, plan, advocate and link participants to services and supports that address their needs.  The Senior Case Manager ensures that Case Managers and Success Coaches are adequately providing services to each participant on their caseload and providing appropriate oversight in the development of a personalized case plan with accompanying goals. The Senior Case Manager will also track progress of participants and work collaboratively within the department and across the agency, as needed, to identify adequate resources and services to identify and reach the participant’s goals. 


    The Senior Case Manager will primarily support staff that serve as schools that are part of our GEAR UP grants. GEAR UP stands for Gaining Early Awareness and Readiness for Undergraduate Programs, a federal grant through the US Department of Education that follows students with programming from their 6th grade year to their first year of postsecondary education. GEAR UP schools are a combination of charter, pilot, and traditional LAUSD schools mostly located within the Pacoima and Hollywood Promise Neighborhoods, whose mission is to transform these communities with a continuum of cradle-to-college-and-career services, and will be a zone of choice for families with a wide range of high quality school options.


    Responsibilities may include but are not limited to:


    • Meet regularly with department Director, Program Managers, Associate Director of Case Management, Case Managers and department leadership to provide feedback, manage risks, and contribute ideas and solutions through YPI Case Management Model framework
    • Meet regularly with Associate Director of Case Management and other agency Senior Case Managers to plan and implement agency wide and department specific training to ensure adherence of YPI’s Case Management model
    • Manage day to day operational aspects of the case management component of the program(s) you support
    • Maintain consistent communication with GEAR UP Director and Managers related to program progress, successes, and/or challenges, including participation in regularly scheduled staff meetings
    • Provide direct case management consultation to the Case Managers and  Success Coaches
    • Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
    • Responsible for coaching, staff development and ongoing training of Case Managers and other support staff as it pertains to case management
    • Coordinate, lead and facilitate case conferencing in individual and group settings for assigned Case Managers and Success Coaches
    • Oversee and routinely audit the accuracy of case files ensuring the proper implementation of YPI Case Management Model tools, including but not limited to intakes and assessments, individual service plans, referral documentation, and transition of participant from program
    • Supports and monitors data entry and accuracy
    • Identifies resources within the community and make appropriate referrals to external partners. Develops, promotes, educates, and supports programs, services, and activities for participants.  Solicits partnerships with other agencies or organizations that could offer related services.  Drives continuous improvement of programs and services based on current participant and community needs, facilitating linkage and advocating for clients in order to ensure participants receive needed services
    • Ensures services, operations, and activities are compliant with applicable Federal, State, and local regulations.  Ensures compliance with requirements associated with contracts and/or grants.
    • Comply with YPI standards of practice and levels of service, as well as our Case Management Core Values which include Access and Equity, Empathy, Empowerment, Community, Advocacy, and Accountability
    • Actively collaborate with other agency departments with case management to share external resources and referrals
    • Participate in ongoing case management training and effectively implement learning into practice and support with trainings of staff
    • Provides case consultations as appropriate and develop/implement special projects such as the development of information materials, treatment/service theory, and participate in assigned professional and community activities
    • Maintain a light load of intensive case management clients, consisting of youth and adult clients, and provide coverage in the absence of assigned Case Managers or Success Coaches
    • Support Case Managers and Success Coaches in their assessment of participants for their level of need in the four levels (non-urgent, low need, urgent, and crisis) in order to help assess the time, attention, and level of care that is required for each participant
    • Keep confidential documentation of work with participants, including but not limited to case notes, inputting of data into case management systems, and submitting accurate and timely documentation of all services provided. 
    • Handle crisis and/or emergency situations as needed and consult with Associate Director of Case Management on how to handle/diffuse these situations as needed
    • May be required to travel between work sites to attend trainings, meetings, etc.


    • Bachelor's degree in Social Work or closely related field required, Master’s degree in Social Work or closely related field preferred.
    • In lieu of a degree, a minimum of 7 years experience providing case management services required
    • Minimum two years’ experience providing community-based case management services preferred
    • Minimum two years’ experience in a supervisory/management role strongly preferred
    • Experience working with youth development, college/career access, youth academic enrichment and family support programs strongly preferred.
    • Knowledge and experience of Trauma Informed Care practices
    • Bilingual English/Spanish preferred (both written and verbal)
    • Excellent communication and organizational skills; strong written and interpersonal skills
    • Knowledge of public benefits and community resources.
    • Experience working with individuals with diverse ethnic backgrounds.
    • Mindset of empathy, equity, and belief that self-sufficiency for every participant is possible through empowerment.
    • Demonstrated ability to lead effectively as a member of a team.
    • Experience working with data systems and tracking participant outcomes.
    • Proficient in Microsoft Office (Word, Excel, Access, PowerPoint), Google Apps., etc.
    • Must pass a criminal background check (Livescan fingerprinting) prior to beginning employment.
    • Must present proof of negative Tuberculosis skin test (Mantoux) prior to beginning employment dated within 60 days.
    • Ability to work with limited supervision and differentiate between competing priorities.
    • Punctual and outcome-driven with keen attention to detail.

    Physical Demands/Work Environment

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Physical Demands – Employee is continuously (more than 66% of time) required to: use hands to finger, handle, or touch objects, tools, or controls, sit; to verbally communicate; and to hear. The employee is occasionally (up to 33% of the time) required to walk and stand.
    • The employee must occasionally (up to 33% of the time) lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
    • Work environment are primarily in an indoor office environment
    • Job involves frequent and routinely intense public contact and protracted concentration.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed